Toyota Mobility Specialists

Matt Bukowski	George Evans	Randy Smith
matt@russeltoyota.com	gte@comcast.net	rsmith@russeltoyota.com
(410) 788-8440 x1004 (410) 984-1137 cell	(410) 788-8440 x1016 (443) 243-0925 cell	(410) 877-8440 x 1002 (301) 370-5645 cell

View our 2011 Toyota Sienna LE Mobility 7-Passenger Inventory

View our 2011 Toyota Sienna XLE Mobility 7-Passenger Inventory

About Toyota Mobility

Toyota began providing mobility solutions back in 2001 by introducing the Tundra pick-up truck with a wheelchair lift. Since then we have continued to expand our vehicle lines that offer mobility assistance products and partnered with some of the best conversion companies in the market today: BraunAbility has been converting Sienna ramp vans and Bruno Independent Living Aids is installing lift-up seats in nine of our most popular sport utility vehicles including RAV4 and Highlander models. Wheelchair lifts, scooter lifts and hand controls are available on most of our Toyota models.

The culmination of all this has led to an industry-first factory installed auto access seat (AAS) that is available in our all new 2011 Sienna minivan. Our commitment to you is to continue to provide some of the best mobility solutions on the market today.

Factory Installed Equipment

Toyota Factory Installed Auto Access Seat

• The all-new 2011 Sienna minivan now has a first of its kind in-line factory installed rotating power lift up seat. We proudly call it the Toyota Auto Access Seat (AAS). Toyota is the not only the first manufacturer to offer a factory installed lift seat but we are the only North American automaker to offer this mobility option directly to our customers.

• The new auto access seat offers a new level of comfort and convenience to anyone who may need a little extra assistance getting in or out of a vehicle. The new Sienna with Auto Access Seat (AAS) provides a much needed transportation solution for caregivers of an elderly parent or spouse with a walking disability, disabled veterans, and parents of a child with a disability.

• Detailed below is a video that highlights all of the features and benefits of the new factory installed auto access seat.

Some features of the Auto Access Seat

The auto access seat is available on the LE or XLE grade Sienna van manufactured in our Princeton Indiana assembly plant. It offers ease of use with one touch operation from a wireless remote control that minimizes the amount of effort to get in and out of the Sienna. Some of the features include:

• Seat rotation of 90 degrees with a lift capacity of 330 pounds
• It lowers to within 19” from the ground with 4” of side travel and reclines up 24 degrees
• Built-in safety features includes a system override that prevent the seat from functioning if the vehicle is not in the “park” position, if the sliding door is not completely open or if an obstruction is detected
• A single audible beep will indicate normal operation, while two audible beeps indicate an obstruction or other symptom has occurred and ceases operation until remedied
• The all-new Sienna with Auto Access seat meets all Federal Motor Vehicle Safety Standards (FMVSS) and comes with a comprehensive 3-year / 36K mile factory warranty from Toyota and can be serviced by Russel Toyota.

Financial Assistance

This program provides cash reimbursement of up to $1,000 of the cost of any aftermarket adaptive equipment or conversion, for drivers and/or passengers, when installed on any eligible purchased or leased new Toyota vehicle.

• Under this program, the cash reimbursement will be provided for the exact cost you paid to purchase and install qualifying adaptive driving or passenger equipment for transporting persons with physical disabilities

• This offer applies to all purchased or leased new Toyota vehicles

This program also provides cash reimbursement of $1,000 for the cost of the Toyota Factory Installed Auto Access Seat, payable directly to you.

Expect to receive payment within 6-8 weeks after all the paperwork is submitted. Incomplete paperwork will delay the payment.

Leased vehicles require advance written lessor approval of adaptive equipment installations.

Only vehicles sold or leased and delivered to a retail customer by an authorized Toyota Motor Sales, U.S.A. Inc. dealer are eligible under this program.

The adaptive equipment must be installed within 12 months of vehicle purchase or lease.

A Reimbursement Application Form must be submitted to the Toyota Mobility Assistance Center within 90 days of complete installation of adaptive equipment

Qualifying adaptive equipment or conversion is defined as any aftermarket alteration or equipment installation on an eligible Toyota vehicle that provides to the disabled user convenient access and/or the ability to drive the vehicle.

Please refer to the FAQ if you have any other questions, or for questions about allowable adaptations please call the Toyota Mobility Assistance Center at (800) 331-4331

Frequently Asked Questions

What is Toyota Mobility?

Toyota mobility is a program designed to address the transportation needs of people who have a disability or who have a family member with a mobility issue. The program provides both financial assistance and a variety of mobility solutions to meet your needs. Financial assistance includes customer cash assistance up to $1,000 to supplement the cost of required adaptive equipment and extended-term financing up to 96 months for the vehicle and adaptive equipment through Toyota Financial Services. Toyota Mobility solutions fall into three main categories: Factory installed Sienna Auto Access Seat, Wheelchair accessible Sienna Rampvans, and other adaptive mobility equipment which can be installed on other Toyota Cars, SUVs, and Trucks. Please click on the Mobility Solutions link for more information.

Who has access to Toyota Mobility?

Customers may visit any one of our over 1200+ Toyota dealers in the continental USA (including Alaska) for more information on Toyota Mobility. Toyota Mobility assistance is provided to any original purchaser or lessee of any new Toyota vehicle and applies to adaptive mobility equipment purchased within the first 12 months of the customer's vehicle delivery date. 

What equipment will I need and where do I get assistance?

Toyota Mobility solutions are customized to meet your individual needs. When it comes to mobility solutions, one size does not fit all. Your Toyota dealer can explain options and refer you to their mobility dealer partner if you already know what equipment you may need. If you are unaware of the specific equipment needed, Toyota Mobility recommends that you contact a driver assessment specialist in your area to identify the adaptive equipment best suited to meet your individual needs. 

What types of adaptive equipment can I obtain reimbursement for?

Please refer to page 3 of the Reimbursement Application Form. 

Can I get assistance for financing my mobility equipment?

Yes, assistance is available through Toyota Financial Services and participating Toyota dealers upon credit approval. Toyota Financial Services provides flexible, extended-term financing for persons with physical disabilities, or their families, for purchasing a new Toyota vehicle with the installed adaptive equipment (including installation costs). Please contact Russel Toyota for details. 

Where do I get a reimbursement application form?

In addition to the printable .pdf format version of the Reimbursement Application Form on this website, forms are also available upon request by calling the Toyota Customer Assistance Center at 1-800-331-4331. 

What are the time limits for applying for a reimbursement?

Reimbursements must be applied for by the original vehicle purchaser within 90 days of the completion of the adaptive equipment installation. Equipment installations must be completed within 12 months of the new Toyota vehicle delivery date. 

How long will it take for me to receive my reimbursement?

Payment to the individual Mobility Assistance Program customer will be mailed within 6-8 weeks after receipt of an approved reimbursement application form and all required documentation. Customers purchasing the Sienna with Auto Access Seat or the Sienna Rampvan do not need to submit an application and will receive their reimbursement automatically within 4-6 weeks after purchase.

Do reimbursements apply to used or fleet vehicles?

No. This program applies only to the original purchaser of an eligible new Toyota vehicle sold or leased on a retail basis by an authorized Toyota dealer. 

Are factory installed optional equipment or Toyota Accessories eligible for reimbursement?

No. Excluding the Sienna Auto Access Seat models, factory installed optional equipment and/or Toyota Accessories are not eligible for reimbursement under the Toyota Mobility Assistance Program.

Do reimbursements apply to leased vehicles?

Usually. Reimbursements can apply to leased vehicles when a written letter of authorization for the installation of adaptive equipment is obtained from the lessor is submitted with the Reimbursement Application Form. Please note: Not all leasing companies will approve the installation of adaptive equipment, so be sure to check and obtain written approval first. Toyota Financial Services (TFS) will approve only the following types of adaptive equipment on a TFS leased vehicle:

• Hand controls
• Left foot accelerator
• Wheelchair/scooter lift
• Turning automotive seating Please contact the Toyota Financial Services' Customer Service Center at (800) 874-8822 for written approval.

Can a reimbursement be applied to the purchase or lease price of a new vehicle?

No. Reimbursements are made only to the customer after the adaptive equipment is installed and paid for.

What is the address and phone number for the Toyota Mobility Program?

Toyota Customer Experience Center Mail Drop WC10 19001 South Western Avenue Torrance, CA 90509 - 2714 (800) 331-4331 or (800) 443-4999 - TTY

What will the Auto Access Seat option cost?

MSRP for the Auto Access Seat is included in the 2011 Sienna model price and includes the Delivery, Processing and Handling Fee:

• LE with Auto Access Seat is $35,935
• XLE with Auto Access Seat is $40,245

Retail buyers will also receive the Toyota Mobility Customer Assistance Reimbursement of $1,000 making the actual MSRP:

• LE with Auto Access Seat is $34,935
• XLE with Auto Access Seat is $39,245

Will the Auto Access Seat be available at all Toyota dealers?

Russel Toyota currently has the Auto Access Seat available in our inventory. The Auto Access Seat will also be available for special order at your request. 

Will the Auto Access Seat be a special order only, or will there some on dealership lots?

Russel Toyota currently has the Sienna with Auto Access Seat in inventory, 2011 Siennas equipped with the Auto Access Seat will typically be available via dealer special order.

Has the Auto Access Seat been a factory installed option in other parts of the world?

Toyota performs the factory installation of the Auto Access Seat for the Japan domestic market on the Alphard mini-van sold in Japan. No other Toyota factories except those in Japan and TMMI (Indiana) currently perform factory installations.

Will you have any special incentives, etc., for disabled veterans?

The Auto Access Seat is competitively priced for the market by Toyota and customers will also receive $1,000 Toyota Mobility Customer Assistance. Furthermore, the Auto Access Seat may be eligible for other incentives provided by State and Federal programs made available to disabled veterans.

Can buyers finance the Auto Access Seat at Russel Toyota?

Yes, financing will be available through Toyota Financial Services as well as other automotive financing sources.

Why is the Auto Access Seat only available on the LE and XLE grades?

The Auto Access Seat is made available on LE and XLE grades since they are our most popular volume grades on the Sienna. The LE and XLE grades provide customers with a choice of appointments and features that best meet their needs.

Will it be available on the all-wheel-drive LE and XLE?

Currently there are no plans to expand the AAS to any other grade other than the LE and XLE grades. However please note that this may change based on demand and customer feedback.

Will the BraunAbility Rampvan be available at Russel Toyota like the Auto Access Seat?

The BraunAbility Rampvan is sold through BraunAbility dealers. However, we will be able to assist you in your purchase process and can refer you to a partnering BraunAbility dealer once the BraunAbility Rampvan goes on sale in the second quarter of 2010.

Why won't the BraunAbility Rampvan be a factory installed option like the Auto Access Seat?

Sienna Rampvans require conversion away from the manufacturing assembly line to make them wheelchair accessible. This requires modification of the vehicle to lower the floor approximately 12 inches in order to provide increased interior vehicle space to accommodate wheelchair passenger height. Therefore, the current modification process requires an outside specialty conversion by BraunAbility, one of the world's largest mobility vehicle converter.